MSP.1ok.com

Support

Get help from our service desk

Support is delivered remotely. Clients submit tickets in the portal for tracked, auditable support; urgent outages should also be phoned in.

Submit a ticket

Need someone onsite?

BH Consulting, Inc. provides remote managed IT services only and does not directly perform onsite work. When a visit is needed, BH Consulting may — at your request and subject to availability — arrange a qualified independent local technician or field-service partner. Any dispatch requires your written approval before work begins and is billed to you separately from your monthly managed services fee, including labor, travel, parts, taxes and any vendor charges. Partner availability, timing, scope, pricing and workmanship may vary. BH Consulting coordinates the request; it does not promise immediate dispatch, guaranteed coverage or a fixed onsite rate.

  1. 1. Request onsite assistance
  2. 2. Review
  3. 3. Estimate / authorization
  4. 4. Authorized
  5. 5. Partner dispatch
  6. 6. Completed / billed

Onsite dispatch is not active yet

Approved field-service partners and the dispatch workflow have not been activated, so no visit can be promised or scheduled today. Signed-in clients can still record a request from the dashboard so we can start coordination.
Request onsite assistance

Contact

  • (212) 252-0051
  • support@1ok.com
  • Monday–Friday, 9:00–18:00 Eastern. After-hours emergency coverage is an add-on.

Response targets

  • Urgent — 1 business hour
  • High — 4 business hours
  • Normal — 1 business day
  • Low — 2 business days
Email delivery is not connected in this build, so tickets are recorded in the portal only and do not trigger notifications.