Support
Get help from our service desk
Support is delivered remotely. Clients submit tickets in the portal for tracked, auditable support; urgent outages should also be phoned in.
Start Remote Support
Download Acronis Quick Assist, open it, and give your technician the ID and one-time password shown.
- 01
Download Acronis Quick Assist
- 02
Open the app
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Read us the ID and password
No permanent or unattended access is enabled by these instructions — you approve every session on your screen.
Submit a ticket
Need someone onsite?
BH Consulting, Inc. provides remote managed IT services only and does not directly perform onsite work. When a visit is needed, BH Consulting may — at your request and subject to availability — arrange a qualified independent local technician or field-service partner. Any dispatch requires your written approval before work begins and is billed to you separately from your monthly managed services fee, including labor, travel, parts, taxes and any vendor charges. Partner availability, timing, scope, pricing and workmanship may vary. BH Consulting coordinates the request; it does not promise immediate dispatch, guaranteed coverage or a fixed onsite rate.
- 1. Request onsite assistance
- 2. Review
- 3. Estimate / authorization
- 4. Authorized
- 5. Partner dispatch
- 6. Completed / billed
Onsite dispatch is not active yet
Contact
- (212) 252-0051
- support@1ok.com
- Monday–Friday, 9:00–18:00 Eastern. After-hours emergency coverage is an add-on.
Response targets
- Urgent — 1 business hour
- High — 4 business hours
- Normal — 1 business day
- Low — 2 business days